Real Traveller are committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.
INFORMATION ABOUT YOU
This refers to information such as your name, contact details and travel preferences that you supply us or is supplied to us, including any information about other persons on your enquiry relating to the same ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete.
OUR USE OF YOUR INFORMATION
We may disclose your information to our service providers (who could be located outside the UK/EEA) for the purpose of providing you with our services, including your flight, holiday or insurance, etc. Only information necessary for this purpose will be disclosed to them. For air travel, it may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate.
We may use your information and disclose this to companies who act as data processors on our behalf, or to our service providers, operating systems or business functions on our behalf, some of whom are outside the UK/EEA. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organisation/structuring of our business risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection. If we search against the files of credit reference agencies, they will record the search and hence the way in which you conduct your account with us may be shared with other lenders and credit agencies.
Some of your information may be considered sensitive personal data under the Data Protection Act 1998. (For example, information relating to health or religion.) We collect it to cater to your needs or act in your interest, but we do so on the condition that we have your positive consent. We will do all that is reasonably practicable to draw this to your attention when you first supply us with your information, or at the next available opportunity. By booking your holiday with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are travelling with. For example, if your illness at resort is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.
If you do not agree to our use of your information, we cannot do business with you or accept your booking.
DIRECT MARKETING MATERIAL
We may from time to time contact you by post with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our company, or any of our partners.
You may indicate your preference to also receive our direct marketing material for the above purposes by telephone or e-communications (e-mail, SMS or e-brochure) on our website(s) or forms, or to our staff at the time you first supplied us your information. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material.
You may, in addition, indicate your preference regarding receiving third party direct marketing material by post.
If do not wish to receive such information or would like to change your preference, please refer to point 2 of "Your Rights" below.
YOUR RIGHTS
You have the right to ask in writing by completing our Data Subject Access Request form for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in your information.
You have the right to ask in writing not to receive direct marketing material about our products and services. Once properly notified by you, we will take steps to stop using your information in this way.
If you would like a list of our group companies or brands, please send us your request. Our registered address is at 4 King Square , Bridgwater, Somerset TA6 3YF. Please address your correspondence to the Group Company Secretary.
FOREIGN CONTROLS
Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as the legal requirements in this country.
USE OF "COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use cookies. A cookie is a small piece of data sent from our web server to your computer and stored in a text file on your hard drive. Cookies allow us to identify your computer but not you personally. You can set your web browser to refuse cookies.
We use cookies to measure site usage and related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one web page to another.
Our website(s) may contain links to other sites not controlled by us. (1) These sites may send you cookies and collect data and personal information. We are not responsible for the actions, content or the privacy policies of those websites to which our website(s) may link. (2) These sites may not be members of a trade association (such as ATOL) and, if not, protection will not be available. It is your responsibility to check the status of these sites.
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We may disclose aggregate statistics about enquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.
FINANCIAL DETAILS
Real Traveller do not store your financial details. Any payment details which are made to us are not kept on file.
MONITORING
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: (1) your telephone calls; (2) customer activities using CCTV recording equipment in and around our premises; and (3) customer activities on our website. All recordings are and shall remain our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website and/or made available on request. We will strive to ensure our practices comply with the most current available version of this Policy.
This privacy policy was last updated in July 2009
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